We accept MasterCard, Visa and PayPal.

Tax Invoices are now available for PDF download on the Order Confirmation page.

Order Invoices can be downloaded via the Customer Account Portal at any time.

ALL interstate orders must be placed before our cut-off time of 9:00pm Monday to be sent the same week.

Queensland orders must be placed before our cut-off time of 9:00pm Tuesday to be sent the same week.

We try our best to accommodate customer orders that are placed late, however, we cannot guarantee your order will be sent the same week. Whether, or not, your order can be sent largely depends our current workload and staff capacity on the day.

Queensland orders are sent Tuesday & Wednesday each week; and Interstate Orders are sent on Tuesday each week.

If your order was placed before our cut-off times it will be sent the same week. Otherwise, your order will be sent the following week.

That depends when you place your order. We only send orders on Tuesday and Wednesday.

No. All customer orders are sent express via Australia Post. We use this service as it offers the fastest delivery timeframes AFTER your order has been dispatched. This is to minimise the time your live insects are in transit.

An automated "Shipping Confirmation" email is sent once your order has been lodged with the local post office.

If you placed your order outside our cut-off times it will be sent the following week.

You can view the progress of your delivery on the Australia Post website using the tracking number provided in your "Shipping Confirmation" email.

Large orders may need to be packed into many boxes, to prevent live insects from overheating in transit, and to reduce overall shipping costs.

It is common for boxes from the same order to be separated at the Brisbane sorting facility. This means that your boxes may be delivered at different times and / or days.

Please keep in mind the 'estimated delivery date' provided by Australia Post (tracking history) before contacting us about an undelivered item.

It is recommended that someone is available to accept delivery of your live insects so they can be transferred to a suitable environment as soon as possible. Please note, unattended delivery is not covered by our Live Guarantee.

Your order will be left in safe place at your delivery address or returned to your local post office for collection.

In the event our local weather forecast shows high temperatures, we will delay shipping until the weather is suitable for sending live insects. The reason is that live insects will overheat quickly in these temperatures which increases the risk of substantial losses in transit.

You can contact us on (07) 5317 6062 to discuss whether we can accommodate your request to send your order. However, any special requests, that disregard our advice, will automatically void our Live Guarantee.

Our farm can't accomodate collection of customer orders at this time.

Redmonds Pet & Livestock Supplies in Gatton offer local customers a convenient location to purchase Crazy Critters Live Insects.

We guarantee that your insects will arrive to your door healthy and alive, every time* T&C's apply.

We use a number of strategies to ensure your order is received in the best possible condition. To read more about the different strategies we use, please read our '100% Live Guarantee' policy.

Yes. While we take every precaution to ensure your live insects arrive in the best condition possible, some things are beyond our control.

All boxes are labelled warning of live insects, directing that they be placed in a cool area away from direct sunlight. However, orders left at the delivery address (or awaiting collection at the Post Office) become the customer's responsibility.

It is important to consider upcoming weather events before placing an order. While we do delay sending customer orders if our local weather falls outside acceptable shipping temperatures; We can't assess the local weather forecast for each customer before shipping live insects.

We may, on occasion, accommodate requests from customers to send their insects on a particular day, or in certain packaging, etc. However, in making such a request the customer accepts responsibility for their order and our Live Guarantee will automatically be void.

If there is an issue with your recent order, please submit a 'Live Guarantee Claim' form (see below).

You will need to contact us within 24 hours of your order being delivered, and provide photos of the product condition and losses.

All claims are assessed against the criteria of our '100% Live Guarantee' policy.

We will respond with the outcome of your claim and endeavour to resolve the issue as quickly as possible.

To rectify substantial losses, we offer a refund of the product price only. We do not offer reimbursement for the cost of shipping. The decision whether to offer compensation, or not, is at our absolute discretion.

We may be able to send a replacement order depending on available stock, however, you will be responsible for the cost of shipping.

If your live guarantee claim was refused, it is because it didn't meet the required criteria under our '100% Live Guarantee' policy.

You can enter your email address on our product page to receive a notification as soon as the product is back in stock.

The website listings are updated regularly throughout the week to show the current stock we have available for purchase.

Our 'counts' are completed throughout the week, as well as over the weekend, in preparation for the following week's sales.

A customer account let's you log into our customer portal to view your current shipping details, and order history.

Click on the person icon on the top right of our website home page. Click "create account", enter your details and click "create".

You will receive an email shortly after creating your customer account, asking you to verify the email address you used. Once you have done this, you will be able to log-in.

You may have simply typed your details incorrectly. If after trying a second time you still aren't able to log-in, please click the 'forgot my password' link to reset your password.

This message will appear if you try to reset your password, but haven't created a customer account using the email address provided. Follow the steps above to create a customer account.

You can edit your shipping address details by clicking the 'view addresses' button once logged-in to your customer account.

A priority order set on a regular weekly, fortnightly or monthly basis. Payment is automatically debited from your bank card, according to your nominated schedule.

A recurring order ensures your favourite products are sent to you as often as you need them without the worry of them selling out.

If a particular product is eligible for recurring orders, you will see two purchase options on the product page: one-time purchase and recurring order.

Select your order frequency, add the product to your cart and proceed through the website checkout to make payment and finalise your order as you normally would.

Our website will only allow recurring orders on "in stock" items. If the product is currently "sold out" you will not be able to start a recurring order until it is back in stock.

It is recommended to create a customer account so that you can make changes to your recurring order.

Please read our 'Managing Subscriptions' page (see below) to see simple, step-by-step instructions on how to navigate the customer account portal.

Yes, however, each recurring order can only have one schedule (weekly, fortnightly, monthly) so this must be arranged through separate orders.

There are no fees, charges or minimum order requirements for recurring orders. You can cancel at any time.

All available discounts are based on ordered quantity. No further discounts are offered for recurring orders.

Wholesale terms are provided if a wholesale application is successful.

No. All invoices must be paid within three (3) days of being issued.

If payment is not received, future orders will be suspended until payment is made. Ongoing payment issues and / or order suspensions will result in a permanent ban.

Please complete our Expression of Interest form on the 'Wholesale Enquiry' page.

Generally, we are able to accommodate weekly, fortnightly or monthly orders.

Currently we don't have a minimum order value for wholesale purchases.

Our Half-Bulk and Bulk quantities are not available for a wholesale discount.

All wholesale prices are excluding delivery.

All orders are sent via Australia Post express shipping.

All other courier companies we have been in contact with are no longer servicing the live food industry, and are only honouring arrangements with long-standing customers.

Please email your order to accounts@crazycritters.com.au

If possible, please email us before 5:00 pm Monday for processing the same week.

Queensland orders will be sent on Tuesday or Wednesday; and Interstate orders will be sent on Tuesday.

We do facilitate collection of wholesale orders in the nearby town of Gatton. However, this is by appointment only, as staff availability is limited.

We will send an invoice by email on Thursday each week, which will include details for bank deposit.

Crazy Critters is a private family-owned and operated farm in the Lockyer Valley, Queensland. We are approximately one (1) hour West of Brisbane.

Our office is open from 9:30 am to 3:00 pm Monday to Friday. We are closed Saturday, Sunday and on and Public Holidays.

Please call us on (07) 5317 6062 for all general enquiries.

All general enquiries can be sent to info@crazycritters.com.au

Please calls us on (07) 5317 6062 or send a SMS to 0403 382 959

When you contact us, please provide your name, contact email or phone number and recent order number (if you have one) so we can understand the nature of your enquiry.

It is not always possible for us to answer customer enquiries immediately, but we do our best to respond as soon as possible. This is usually within 24-48 hours, excluding weekends.

At this stage, we are working on being more active on Facebook.

You can find us on Facebook by searching Crazy Critters AU

Please complete our 'Customer Feedback' form (see below). We appreciate you taking the time to provide us with feedback as this helps us to continue improving our products and services.

To find up-to-date information as things change, please visit our 'Announcements' page.

Our Shipping Policy can be viewed from the link in our website footer.

Our 100% Live Guarantee Policy can be viewed from the link in our website footer.

Our Live Guarantee Claim can be accessed from the link in our website footer.

All our business policies are provided as links in our website footer (see below).

Please call us on (07) 5317 6062 or send an email to customerservice@crazycritters.com.au